FAQ & Contact
Where are you located, and where do you accept recorders from?
I'm based in Modesto, California, and I accept recorders shipped from anywhere in the United States.
Can I drop my recorder off?
No, I'm mail-in only. Please ship it to me, even if you're local.
Which recorders do you work on?
Multitrack cassette recorders from Tascam/Teac, Yamaha, Fostex and others. Whether I can take on a specific unit depends on the model, its condition and the availability of parts. See the models and prices table for the Tascam models I service and which mods fit each.
How long does it take?
Usually 1–3 weeks after your recorder arrives.
How does payment work?
All transactions go through PayPal Goods & Services. For service work, I'll email you a PayPal invoice when the work is done. You can pay it with a debit or credit card, no PayPal account needed.
Is there a minimum charge?
Yes, every job has a $100 minimum. Basic and Full services already meet it. A repair on its own has a $100 minimum, and a pitch control or dual speed mod on its own is $100.
What if I decline the quote?
You pay a $40 inspection fee plus return shipping, and I send the recorder back to you.
Who pays for shipping?
You supply your own shipping materials and cover both outbound and return shipping.
How should I pack my recorder?
Please pack it very well. If a recorder arrives damaged, I reserve the right to refuse the requested work, and the recorder will be returned.
What if you can't do the work I asked for?
If for any reason I'm unable to perform any requested work, anything charged for that specific work is refunded in full, and I'll cover the return shipping.
What if you find another problem while servicing it?
I'll contact you before doing any work beyond what we agreed on.
Do you buy broken recorders?
I do. See Got a broken recorder? I’ll buy it for my buying guide and how it works.